Support
Get in touch
The fastest way to reach us is email: support@useaiko.com
Aiko is built by a small team. We read every message and reply within two business days. Including your iOS version and a screenshot or screen recording helps us help you faster.
Setup
How do I add Aiko as a keyboard?
- Open iOS Settings.
- Tap General → Keyboard → Keyboards → Add New Keyboard.
- Tap Aiko Echo.
- Return to Keyboards. Tap Aiko Echo and turn on Allow Full Access.
Why does Aiko need “Allow Full Access”?
iOS requires Allow Full Access for any keyboard that makes network requests or reads clipboard text. Aiko needs both: it reads the message you copied so it has something to reply to, and it sends a request to our server so the AI can generate a suggestion. Without Allow Full Access, Aiko cannot function.
What does Aiko actually read?
Only the text on your clipboard, only while the Aiko keyboard is open. Aiko does not read what you type. Aiko does not read your clipboard in the background. Full details are in our Privacy Policy.
Using Aiko
How do I get a suggestion?
- Copy the message you want to reply to.
- Open any chat. Tap the globe icon on your keyboard to switch to Aiko Echo.
- Tap a gem (Resonance, Spark, or Deepen).
- Pick the reply that fits. Send it.
What’s the difference between Resonance, Spark, and Deepen?
- Resonance: meets the person where they are. Warm, validating, present.
- Spark: brings lightness, wit, or a different angle. Loosens the moment.
- Deepen: goes past the surface. Asks the question that opens the door.
Each gem is a different posture for the same moment. Pick the one that fits.
Can I use Aiko in apps besides Messages?
Yes. Aiko works in any iOS app with a text field. Instagram DMs, WhatsApp, Slack, email, anywhere you can switch keyboards.
Does Aiko work offline?
No. AI suggestions require an internet connection to our server.
Aiko isn’t generating suggestions. What should I do?
Check the following:
- Is Allow Full Access turned on? Settings → General → Keyboard → Keyboards → Aiko Echo → Allow Full Access.
- Is your device connected to the internet?
- Did you copy the message you want to reply to before opening Aiko?
If the problem continues, email support@useaiko.com with your iOS version and a screen recording if possible.
Subscriptions
How do I cancel my Aiko Pro subscription?
- Open iOS Settings.
- Tap your Apple ID at the top of Settings.
- Tap Subscriptions.
- Tap Aiko Echo.
- Tap Cancel Subscription.
Apple handles all subscription billing. We do not have access to your payment information.
How do I get a refund?
Refund requests are handled by Apple, not by us. Visit reportaproblem.apple.com, sign in with your Apple ID, find the Aiko Echo charge, and request a refund. Apple processes refund decisions on a case-by-case basis.
What’s included in Aiko Pro?
Unlimited replies, faster generation, and every future feature we ship. Weekly or annual billing through Apple ID.
Privacy
Where does my message text go?
When you tap a gem, the message you copied is sent to our server (Cloudflare Workers), then forwarded to Anthropic’s Claude API to generate the suggestion. Once the reply is returned, the message is discarded. We do not store, log, or analyze the content of your messages.
Do you sell my data?
No. Aiko has no advertising, no data brokers, and no third-party analytics. Read the full Privacy Policy.
Report a problem
Email support@useaiko.com with as much of the following as you can:
- iOS version (Settings → General → About → Software Version)
- What you were trying to do
- What happened instead
- A screenshot or screen recording, if possible
We read everything that comes in.